You triggered the thaw action. The governor stays red. Nobody knows if the command silently failed or if something else resets the red band. This sprint finds the answer.
| Day 1 | Scope lock — you provide logs, state dumps, and HMI platform version. Milo confirms deliverables and signs off the test harness boundaries. |
|---|---|
| Day 2 | Trace analysis — thaw action execution path reconstructed from your log stream. Silent-fail nodes identified and flagged. |
| Day 3 | State-machine mapping — governor red-band reset conditions reverse-engineered. Red-band reference sheet drafted. |
| Day 4 | Artefact production — incident report written, replay fixture coded, config patch drafted. |
| Day 5 | Delivery — all five artefacts in your inbox. 30-minute walkthrough call scheduled on request. |
Milo adapts to any SCADA/HMI platform — Siemens, Rockwell, Schneider, ABB, DeltaV, Wonderware — as long as you can provide log exports or state-trace dumps. The appendix deliverable is tailored to whichever vendor you are running.
No. All analysis is performed on exported logs and state dumps you upload securely. Milo does not require live runtime access. If logs are insufficient, a structured interview guide is provided on Day 1 to fill gaps.
The incident report documents it either way. If it is a vendor defect, the appendix includes the specific bug ID (if known), workaround options, and whether a patch exists in the current release train.
Refunds are handled case-by-case. If Milo cannot deliver the core artefacts (incident report + replay fixture + red-band reference sheet) due to insufficient log data, a partial refund for the incomplete portion is issued within 48 hours of Day 5 delivery.